Delivery Policy

At Felly-B Store, we aim to provide a dependable and efficient delivery service. Please review the following information carefully before placing your order.

1. Delivery Timeframes
Delivery times displayed on co.uk are provided as guidelines only. While we aim to meet these estimates, delays may occur due to circumstances beyond our control.

We partner with reliable couriers, and once your order has been dispatched, you will receive:

A confirmation via email or SMS

Tracking information (where available)

Ongoing delivery updates

Please be aware that couriers cannot guarantee an exact delivery time within a specific day.

2. Delivery Address

Orders will be sent to the address entered at checkout. It is your responsibility to ensure all details are correct and complete before confirming your order.

We reserve the right to:

Restrict deliveries to certain locations

Decline or cancel orders outside of our delivery areas

3. Product Availability & Substitutions

All products are subject to stock availability.

If an item becomes unavailable, we may:

Suggest a suitable replacement where appropriate

Notify you before dispatch whenever possible

You are under no obligation to accept a substitute. If you choose not to, a refund will be issued for that item.

4. Incorrect or Missing Items

We take reasonable care to fulfil orders accurately. However, if you receive an incorrect item or something is missing:

Please contact us within 24 hours

You will not be charged for incorrect items

Our responsibility is limited to the value of the affected item(s) and any related delivery charges.

5. Receiving Your Delivery

A person must be available at the delivery address to accept the order.

A signature may be required upon receipt

If no one is available, the courier may attempt redelivery or retain the parcel

We are not responsible for failed deliveries due to:

Incorrect address details

Where you authorise delivery without a recipient present, responsibility for the order transfers at the point it is left at the specified location

No one being available to receive the order

Responsibility for the goods passes to you once delivery has been completed at the provided address.

6. Missed Deliveries & Perishable Goods

Due to the nature of perishable goods, we cannot accept responsibility for deterioration, spoilage or damage where delivery has been missed or delayed outside of our control. Charges may still apply for both the goods and delivery

7. Unattended Deliveries

If you request that your order be left unattended:

This is done entirely at your own risk

Felly-B Store is not liable for:

Theft

Damage

Tampering

Changes in temperature affecting product quality

8. Delays & External Factors

Delivery delays may occasionally occur due to factors such as:

Adverse weather

Courier disruptions

High demand or logistical issues

In such cases, we will aim to keep you informed and rearrange delivery where possible.

To the full extent permitted by law, our liability in such circumstances is limited to:

The value of the undelivered items

Any applicable delivery charges

9. Delivery Schedule

Order processing depends on when your order is placed:

Orders placed Monday to Thursday before the 12 noon may qualify for next-day delivery

Orders placed after 12 noon may be processed on the next working day

Weekend delivery options may be available at checkout (additional charges may apply)

Estimated delivery timings will always be shown during checkout.

10. Changes to Delivery

If you choose to:

Redirect

Cancel

Refuse

Reschedule delivery directly with the courier without notifying Felly-B Store, we cannot be held responsible for:

Delays

Damage

Spoilage (where applicable)

11. Product Condition on Arrival

We carefully package all items to help ensure they arrive in good condition. However, in rare instances of significant delay:

Product quality may be affected

If your order arrives in an unusable condition, please contact us within 24 hours

12. Customer Support

Our customer service team is available during the following hours:

Monday to Thursday: 10:00am until 5:00 PM

Friday: 10:00am till 2:00 PM

Messages received outside of these hours will be handled on the next working day.

13. Contact Us

If you have any questions regarding this Delivery Policy or your order, please contact us at:Fellybac@gmail.com