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Continue ShoppingTerms Of Use
These Terms & Conditions outline how you may use Fellyb.co.uk and the conditions that apply when making a purchase. By accessing this website or placing an order with Felly-B Store, you agree to comply with the terms set out below.
1. General Information
Felly-B Afrocarribean store (“we”, “us”, “our”) is a registered business in England & Wales. We are responsible for operating this website
These Terms apply to all visitors and users of the site
We reserve the right to revise these terms from time to time. Any updates will be published on this page and the version in effect at the time of your order will apply
We advise checking this page regularly before placing an order
2. Business Hours
Our customer support operates during the following hours:
Monday – Thursday: 10:00 AM – 5:00 PM
Friday: 10:00 AM – 12:00 PM
Any enquiries received outside of these times will be responded to on the next working day.
3. Orders & Acceptance
After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order
An order is only accepted once it has been dispatched. Until that point, we reserve the right to refuse or cancel the order for any reasonable reason
We reserve the right to refuse service to anyone, at our discretion, where reasonable
4. Eligibility
To place an order on our website, you must:
Be at least 18 years old
Provide accurate, current, and complete information
5. Pricing & Payment
All prices listed on Fellyb.co.uk are shown in GBP (£) and include VAT where applicable
Any delivery fees will be clearly displayed at checkout
All payments are processed securely. We reserve the right to carry out verification checks and to refuse or cancel orders where fraud is suspected.
We reserve the right to:
Adjust pricing at any time
Cancel orders in the event of pricing errors
6. Product Availability
All items are offered subject to availability. If a product becomes unavailable, we may:
Suggest a suitable alternative
Cancel the item and issue a refund
We may also impose limits on quantities per customer if required
7. Delivery
Please refer to our Delivery Policy for full details.
Key information:
Delivery timeframes are estimates only
Someone must be available to accept the delivery
We are not responsible for failed deliveries due to incorrect details or delivery made during absence at the address or failed delivery due to this absence.
Ownership of goods passes to you once full payment has been received and the order has been delivered
8. Click & Collect (If Applicable)
Where this service is offered:
Orders are typically ready within 48 hours
You may be asked to provide valid ID and order confirmation
Orders not collected in 5 days may be cancelled and could incur a handling charge
9. Returns, Refunds & Cancellations
Orders may be cancelled prior to dispatch
Once dispatched, cancellations may not always be possible
For returns:
Non-perishable goods can be returned within a reasonable timeframe (subject to conditions):
Problems with perishable items must be reported within 24 hours of delivery or they may not be accepted for return or refund
We may request photo or video evidence for damaged or incorrect items.
Your statutory rights under the Consumer Rights Act and other applicable UK consumer laws are not affected.
10. Faulty or Damaged Goods
Please inspect your order upon delivery. If an item is:
Damaged
Faulty
Incorrect
Contact us within 24 hours, providing evidence where possible.
We will assess the issue and offer an appropriate resolution, such as a replacement or refund.
11. Account & Security
If you register an account:
You are responsible for keeping your login details secure
You are accountable for all activity under your account
Please inform us immediately if you suspect any unauthorised use.
12. Privacy
We take your privacy seriously and handle your data securely
We do not sell or share your personal data
Your information is used only to process orders and improve our services
For more details, please see our Privacy Policy
13. Liability
To the maximum extent permitted by law:
We are not responsible for indirect or consequential losses. Our total liability is limited to the value of your order
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
Weather conditions
Courier disruptions
Operational issues
14. Website Use
All intellectual property rights in the website must not be:
Copied
Reproduced
Distributed or
Used commercial purposes without our prior written consent.
15. External Links
This website may include links to third-party websites.
We are not responsible for:
The content of those websites
Their policies
Their services
16. Complaints
If you have a concern or complaint, please contact us and we will aim to resolve the matter efficiently and fairly. Please contact us using the details on our “contact us” section.
17. Account Suspension & Order Cancellation
We reserve the right to:
Cancel orders
Suspend or restrict accounts where we suspect:
Fraudulent behaviour
Breach of these Terms
Payment-related issues
18. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled under the jurisdiction of the courts of England and Wales.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
19. Contact Information
For any questions about these Terms & Conditions, please contact: